What are we looking for:
- A self-starter who is a good and efficient communicator
- Someone willing to take the extra steps
- Someone who is driven by goals
- A team player
- Someone fluent in Spanish and English
What you’ll be doing:
As a Recovery and Collections Agent, you will be collecting assets for our clients, negotiating on their behalf, helping resolve legal issues and various loan product delinquencies, and working closely with other firms to solve financial problems. You will also work closely with a great group of people helping our clients and earning a base + lucrative bonus structure!
Essential Duties and Responsibilities:
- Call and collect on past-due accounts and negotiate payoffs, settlements, and/or ongoing payment plans.
- Communicate with distressed consumers in a respectful and empathetic manner, helping them navigate and find solutions to repaying their debt.
- Negotiate and accurately document payment plans while guiding consumers through the payment process via our payment portal site or IVR.
- The ability to understand the legal collections process, deadlines, and state laws.
- Is ready to work in a professional, goal-driven, bonus-structured environment.
- Answer and process inbound calls and place outbound calls to consumers while managing daily work logs.
- Accurately update electronic case files using various legal software tools.
- Utilize various tools for skip tracing and locating consumers.
- Successful completion of various client regulatory compliance certifications.
Knowledge, Skills, and Abilities:
- High school diploma, minimum.
- Bilingual in Spanish and English.
- High degree of professionalism with excellent customer service, organizational and problem-solving skills.
- Ability to work in a fast-paced, customer-driven environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong decision-making and problem-solving skills.
- Ability to work under pressure with specific deadlines and attention to detail.
Perks and Benefits:
- Health, disability & life insurance options
- 401(k) retirement plan with employer match
- Flexible schedule
- Paid parental leave
- Competitive PTO policy with paid holidays